Flora is simple, fast and transparent insurance.
What we offer is a unique, exceptional, totally digital and mobile customer experience.
But also quality insurance products, without small print or complicated vocabulary, insurance that is aimed at all connected.
Discover on this page all the details concerning the coverage, limitations and exclusions of our private life TPL insurance.
Flora provides cover to insured persons against the risk that one day they might have to face significant expenses, to compensate someone (a third party) they have wrongfully caused a material and/or bodily injury to.
Flora covers damages caused to third parties (neighbour, friend, teacher, grandparent…) by the insured children.
Exclusions and limitations:
Flora does not cover the liability of insured minors of 16 years of age or older who have intentionally caused damage to a third party. However, in this case, Flora will compensate the third party victim in its capacity as insurer of the parent who is civilly liable, i.e. you or another primary insured, but will then exercise recourse against the young person who did the damage. This means that the latter will have to reimburse Flora for all or part of the compensation. This recourse will however be limited to a maximum amount of € 10,000.00 per claim, this amount not being subject to indexation.
Flora covers the liability of the principal insureds in case of damage caused by pets (dog, cat, guinea pig, parrot…) they own or take care of.
By pet, we mean tame animals that you own and care for private purposes.
Exclusions:
Flora does not cover:
Flora covers the liability of insureds who travel in case of damage caused to third parties, even on the way to work, when the insured is a:
Exclusion:
Flora does not cover damage caused by an insured who is the driver or passenger of a motor vehicle that is subject to compulsory car civil liability insurance. Note: the law relating to this obligation changes regularly and as ignorance of the law is no excuse, we invite you to carefully read the site https://mobilit.belgium.be/en when you buy a new vehicle.
Flora covers the liability of the primary insured for damages caused to third parties during sports or leisure activities (tennis, field hockey, acting, youth movements…).
Flora covers the liability of the primary insured for damage caused to third parties when:
Flora covers the liability of the insured in case of damage caused to third parties when they volunteer within a de facto association or a private or non-profit public legal entity (examples: voluntary work at the Red Cross, member of a neighbourhood committee, member of a youth movement, associative work, citizen-to-citizen service…).
Flora covers the liability of the person who takes care of the maintenance of your home and/ or its exterior as well as the liability of any caretakers when they cause damage to a third party (example: while cleaning your bedroom window, your household helper drops her bucket on your neighbour’s car) as they work for you, in a private capacity and not for your professional activities.
Flora covers the liability of the primary insured for damage caused to third parties by:
Exclusions:
Flora does not cover:
If a third party is unfit to drive their vehicle due to alcohol or drug intoxication and you are the designated driver to drive them home, Flora will cover the material damage to the vehicle you are driving in the event of an accident involving your liability.
This designated driver coverage is provided to all primary insureds.
Exclusions:
Flora shall not grant compensation if:
As required by law, Flora will cover the rescue costs for:
Flora covers the primary insureds who would have to pay compensation to a third party to repair damage for which they would be held responsible as a result of abnormal neighbourhood disturbances
Flora covers damages to third parties when they voluntarily provide assistance to an insured without being held responsible
If you opted for the «Private life Legal protection» guarantee, it entitles you to:
Exclusions:
Flora does not cover:
If you opted for this guarantee and that we covered your liability to compensate a third party to whom an insured has caused damage, the «Personal damages incurred by the insured parties» guarantee will compensate the material damage or bodily injury the insured would have suffered for this same event.
Exclusions and limitations:
Flora does not cover:
The contract is concluded for a period of one year. Every year, this contract is automatically renewed on its expiry date for a subsequent period of one year, unless it is terminated by one of the parties in accordance with the terms and timeframes set out in the General Terms and Conditions.
Before subscribing to Flora private life TPL insurance, carefully check what is and is not covered in the product information sheet and the general terms and conditions. Flora Insurance is a registered trademark of Ethias SA. Ethias SA, with licence no. 196, rue des Croisiers 24, 4000 Liège, is an insurance company licensed in Belgium and subject to Belgian law. RPM Liège VAT BE 0404.484.654 – IBAN: BE72 0910 0078 4416 BIC: GKCCBEBB.
If you have a complaint, you can e-mail us at complaint@flora.insure or write to Flora Insurance, rue des Croisiers 24, 4000 Liège. If you are not satisfied with the proposed solution, you can contact the Insurance Ombudsman through the website www.ombudsman-insurance.be or by mail: info@ombudsman-insurance.be.
You can also file a complaint online on the ODR platform of the European Commission.
You can email us at support@flora.insure.