How to submit a claim to Flora?

Find out how to notify Flora in case of a claim...

How to submit a claim to Flora

Are you insured with Flora and have been the victim of a fire, flood, broken window…?

Don’t panic! Below, we explain how to complete your claim and send us your reimbursement request.

1. Click on the chat in your Flora app

In the chat, Flora will ask you how we can help. Select “I want to submit a claim”. Flora will help you submit your claim, including all the necessary details.

Haven’t downloaded the Flora app yet? Do it now! You will find the links at the bottom of this page.

Log in with the e-mail address and password you used to set up your account when you took out your Flora insurance.

2. Answer the questions in the Flora app

In the chat, Flora will ask you a series of questions to help you. It’s super easy! Most of the time, she will give you ready-made answers. Please answer the questions as accurately as possible, as this will help us to process your application more quickly. If you don’t have certain information, you can fill it in later.

And if Flora realises that you need emergency assistance, she will ask an agent to call you within 5 minutes so that we can provide immediate help.

3. View and complete your claim

Once the chat with Flora is over, a summary of your claim is automatically generated. You can modify or complete it before sending it. At this stage, you can also add photos or documents. This will also help us process your claim faster.

4. Submit your claim

Have you checked your claim? Is it complete? Have you added photos of the damage and the contact details of any persons involved? Now all you have to do is click the button to submit your claim.

If we need more information than you have provided, we may contact you by e-mail.

What’s next? How do you get reimbursed?

We will process your claim as soon as possible. Generally, if the claim is covered, if there is no other person involved, if the information is complete and if the amount to be reimbursed to you is higher than the minimum claim amount (about €250 – see general terms and conditions), it takes less than a week.

To speed things up, you can already fill in the bank account number where you want to receive the reimbursement in the mobile app.