Are you insured with Flora and have been the victim of a fire, flood, broken window…?
Don’t panic! Below, we explain how to complete your claim and send us your reimbursement request.
Log in to the Flora app using the email address and password you used when creating your account.
In your customer area, select the relevant policy and start a claim from the “Queries” tab. Flora will guide you step by step by asking a few essential questions to better understand what happened.
👉 Haven’t downloaded the Flora app yet? Do it now! You’ll find the download links at the bottom of the page.
Flora will ask you a series of simple and quick questions to understand the circumstances of the claim and to check whether it is covered by your contract. In most cases, predefined answers are available.
Take the time to answer as accurately as possible — this will help us assess your situation and process your request faster.
If you don’t have all the information yet, no worries: you’ll be able to complete it later by email.
👉 If urgent assistance is needed, an advisor can quickly contact you by phone to arrange an on-site intervention.
If, based on your answers, the claim is covered by your contract, an email will automatically open with a summary of the information we need.
You simply need to:
• complete or clarify the requested details,
• add photos of the damage,
• attach any useful documents (invoices, quotes, contact details of third parties involved, etc.).
Then, just send the email. This step allows us to officially process your claim.
We process your request as quickly as possible. In general, if:
• the claim is covered,
• no third party is involved,
• all information is complete,
• and the reimbursement amount exceeds the minimum intervention threshold (about €250 – see general terms and conditions),
the processing time is usually less than one week.
💡 To save even more time, remember to enter in advance the bank account number you wish to be reimbursed on in the mobile app.